Contact Us

Last updated: September 14, 2026

Need help with a product or an order? The embrovella customer service team can assist with harness and leash sizing questions, order updates, shipping, returns, payments, privacy requests, and other matters related to our store.

Contact embrovella

embrovella is an online retail store operated by Fuzhou Zhimaoyun Network Technology Co., Ltd. The company manages pet harness and leash set sales, order fulfillment, customer service, returns, refunds, and other transactions completed through embrovella.com.

Legal Entity: Fuzhou Zhimaoyun Network Technology Co., Ltd.

Registered Address: No. 40-3, Mazuqian New Village, Fengshan Town, Luoyuan County, Fujian Province, China

Email: service@embrovella.com

Hours: Monday to Friday, 9:00 AM - 6:00 PM Eastern Time, excluding public holidays.

Our team normally responds within 1–2 business days.

When contacting us about an existing purchase, please include your order number and the email address used during checkout. This will help us locate your order and provide assistance more efficiently.

If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us as soon as possible and provide clear photos or videos showing the product, packaging, and shipping label.

Please contact our customer service team for return instructions before sending an item back. Returns sent without prior approval may not be accepted, as the correct return address may differ depending on the order.

Most inquiries are answered within 1–2 business days. Additional processing time may be necessary for cases involving shipping carriers, payment providers, order verification, or privacy-related requests.